Crisis?
911
Call 911 from any phone if you are in immediate danger of hurting yourself or others.
Help lines
NYC Well website
English: 1-888-NYC-WELL (1-888-692-9355), Press 2
Español: 1-888-692-9355, Press 3
中文: 1-888-692-9355, Press 4
NYC Well is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day, 7 days a week, 365 days a year. NYC Well is staffed by trained professionals who can help you find the services that best meet your needs. Interpreters are available for 200+ languages. Stay on the line, and you will be connected with a counselor who can connect you to translator services. NYC Well Counselors are trained to accept calls from hearing impaired individuals using Video Relay Services.
Prevention Information and Parent Helpline website
1-800-342-7472
They provide information and referrals for prevention of child abuse confidentially, everyday 9:00am - 10:00pm. The Helpline is a program of Prevent Child Abuse NY.
Safe Horizons website
1-800-621-HOPE (1-800-621- 4673)
The Safe Horizons Hotline provides 24x7 assistance to victims of Domestic Violence. They provide assistance in English and Spanish.
For the hearing impaired, TTY service is available at 1-866-604-5350.
Crisis website
Anyone can text START to 741741 anytime, 24/7, and someone will be there to talk to them. It is completely confidential unless a supervisor believes that a texter is in imminent risk of harming him/herself or others.
Other Resources
Family Resource Centers:
Family resource centers provide a comprehensive range of family support services to families with children (birth to age 24 years) who have been identified as having emotional, behavioral or mental health challenges, or who are at risk for developing such challenges.
Institute for Community Living Family Resource Center website
718-290-8100 ext 4145.
Staffed Monday - Friday, 9:00am - 9:00pm and Saturday, 10:00am - 2:00pm.
Jewish Child Care Association website
718-859-4500
Ask for Denise Stephenson.
Staffed Monday, Wednesday, Friday 10:00am - 6:00pm, Tuesday and Thursday 10:00am - 8:00pm and Saturday 10:00am -2:00pm.
JCCA has 37 programs that include foster care, residential treatment facilities, mental health services, case management, education programs and special services for children who have been the victims of sexual abuse. They serve New York’s neediest and most vulnerable children and families to insure that their safety, permanency and well-being leads to a life of stability and promise.
Suicide:
American Association of Suicidology (AAS) website
AAS is dedicated to the understanding and prevention of suicide. For those seeking info and perspective on this difficult subject, including the warning signs and guidance on what to do, the association offers many publications that can help.
The National Suicide Prevention Lifeline website
1-800-273-8255
They offer access to trained telephone counselors, 24 hours a day, 7 days a week. For easy recall, think 1-800-273-TALK.
National Alliance on Mental Illness- NAMI-NYC
NAMI-NYC helps families and individuals affected by mental illness build better lives through education, support, and advocacy.
Health Insurance:
AccessNYC website
To see what insurance you may qualify for visit their website.
Child Abuse Resources:
New York City’s department that handles child abuse issues is called the Administration for Children’s Services, abbreviated as ACS. People have many differing feelings about ACS. However, they exist to protect children and to help families. In recent years they have made significant policy changes and now their aim is to put supports in place in the home and keep children at home unless there is immediate risk of harm to the children.
Been a witness to neglect, abuse, or maltreatment? Call the ACS State Central Registry at 1-800-342-3720 to make a report (or determine if you want to make one). For a better understanding of the post-report process: https://www1.nyc.gov/assets/acs/pdf/Report_What_Happens.pdf
Call 1-718-KIDSAFE if you have questions as to whether or not you should call in a report to the State Central Registry to Report Child abuse, neglec,t or maltreatment. Monday through Friday, 9:00am - 5:00pm.
Do YOU need help? Having trouble with your own ACS case? ACS Office of Advocacy works with community members such as parents, grandparents, and foster parents to address concerns related to their experience with ACS. 212-676-9421 or 9035.
National Children's Advocacy Center website
The National Children's Advocacy Center has several resources for parents ranging from child trauma to managing stress.
The National Child Traumatic Stress Network website
NCTSN also has a wide range of resources for parents/caregivers who are helping children recover from traumatic events.
Domestic Violence Resources
See the PSP page about domestic violence here.
