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    Mount Sinai West (formerly Mount Sinai Roosevelt)
    Mount Sinai West (formerly Mount Sinai Roosevelt)
    Street:
    1000 Tenth Avenue
    City:
    New York
    State:
    NY
    Zip Code:
    10019
    Phone:
    212-523-4000
    Neighborhood:
    Manhattan

    Review and Rating

    Reviewed by 2021Review
    On 07-Feb-2021
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  MS West is an older hospital but the nurses and doctors were amazing! We learnt so much while there. We lucked out and had a private room (as our covid tests had not come back yet) and that was amazing. We got it for free but they are very expensive otherwise. The privacy does make a difference and your partner can stay over and has a real sleeper couch to sleep on vs. a chair in the shared room. The food is really terrible but you can order food in.
    Reviewed by 2021Review
    On 07-Feb-2021
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Excellent and attentive staff. The food terrible though, so if possible plan on bringing snacks or your partner running out for food runs. The semi private rooms are as you would expect, with only a seat for partner to sleep in. Private rooms are very expensive but have a decent sleeper couch for partner. Overall a great hospital but definitely you don't want to stay for more than 2 days.
    Reviewed by 2021Review
    On 07-Feb-2021
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Very good! My care team when I arrived at the hospital was amazing. The birthing experience itself was amazing as well, everyone was so thoughtful and caring, really attentive and wonderful. The recovery experience however was horrible. I am not sure if it was because it was COVID times but we had to share a room with two other new moms and it was really crowded and loud, it was really hard to get some rest. The nurses on the recovery floor were just ok? They didn't seem to communicate well and we often got conflicting instructions regarding my care.
    Reviewed by 2020Review
    On 27-Nov-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  It's hard to separate the experience I had from what was normal/abnormal due to COVID. I found the facilities to be good overall, with a few exceptions: the delivery/labor room was nice, though the privacy curtain in my post-birth recovery room was partially missing and I had to share a room with another family. Nurses were a bit hit or miss: a handful were incredibly thoughtful and educational while a few others (while well intentioned) felt brusk and unhelpful.
    Reviewed by 2020Review
    On 27-Nov-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  This hospital was clean and people were friendly. The single rooms are a necessity in my opinion - after a 24+ hour labor and ultimately a c-section, I was put in a double room which was terrible. I could reach from my bed to touch the wall on one side and the curtain that seperated us from the other person on the other side. There was barely enough room for my husband to sit in the one chair, and when my parents came in it was impossible to all be in the room at the same time. So the first few hours after birth were tough as we dealt with that, but we had been very up front with the staff we wanted a single room (which was about 800 / night I think - so not cheap but worth every penny in opinion), and fortunately one became available about 6-8 hours. The single room was HUGE, had a bed for my partner, space for my family to visit, all the food was actually quite good and a stuffed mini fridge full of drinks and snacks as well as the ability to order food room service style most of the day. Additionally, the nurses were great - both in L&D and also in recovery. I recommend, but it was my first baby so I guess I don't have much to compare it to!
    Reviewed by 2020Review
    On 09-Nov-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  My experience at Mount Sinai West was a positive one. The facilities were a little outdated, but overall nice. The nurses were for the most part approachable and easy to talk to. They also spend a lot of time assisting with breastfeeding (if this is something that interest you). We sent our baby to the nursery the first night, and generally didn’t find anyone to judge us for this decision, which I appreciated. I found that the attending physicians (both the anesthesiologist and the night pediatrician) were a bit short and rushed, but that was made up for by the very attentive residents. The nurse did require that I remain monitored constantly since I was being induced (she said this was hospital policy) which I wasn’t thrilled about - definitely something to ask about if this matters to you. After the birth, we had a shared room which was small, but fine. The hospital continuously provided food for both me and my husband which was nice. At the time they were allowing partners to stay overnight in shared rooms (although there was no where specific for them to sleep) but I think this may have been unique to the time (private rooms weren’t an option because they were reserved for Covid positive mothers).
    Reviewed by 2020Review
    On 09-Nov-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  The L&D rooms were not particularly inviting and just felt like a standard hospital room. There’s no birth specific equipment. Only one of four nurses was particularly kind and friendly, the others acted like they were busy and they didn’t mind me knowing that. The postpartum ward was completely different. We requested a private room which was amazing, and the nurses and healthcare assistants were all so lovely and helpful. We were first put in a shared room but it was tiny and nowhere for husband to sleep or use the bathroom. The nurse from that shared room was probably the nicest nurse we met though.
    Reviewed by 2020Review
    On 13-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Great experience. All the floor nurses were great. Our son spent his first 5 days in the NICU, and the nurses and staff there were extraordinary. His issues were small, so it wasn’t a very scary stay. But we didn’t even worry—they were all so wonderful. I was discharged before he was, and they let us stay in the parents’ room in the NICU that first night, since it was available. (It depends on whether there are other parents with greater need, or more critically ill babies.) And it was a NICU nurse, not the lactation consultant, who helped my get my baby to latch, when he and I were having trouble. Cannot recommend the hospital and NICU highly enough.
    Reviewed by 2020Review
    On 13-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  fantastic. Much improved since I was there in 2016. In 2019 they were more caring and helpful and really helped with breastfeeding and made sure I was looked after.
    Reviewed by 2020Review
    On 13-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I gave birth during the height of Covid. You could only get a private room if you tested positive, so we had a shared one, which was cramped. Some nurses were better than others, both in L&D and recovery. I think it all depends on what nurses you get. I got to meet with an IBLBC a few times while I was there, which was helpful. Overall it was fine. I’d give birth there again. Doctors were good, food was fine, and we felt safe.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I was deeply disappointed that Mt Sinai West closed its birthing center, but that sadly seems to be the direction of hospitals across the city. I stayed with Mt Sinai anyway because they seem to be the hospital most in support of unmedicated birth and midwife-led practices, and supportive of breastfeeding and keeping the baby close to the mother as much as possible. I was floored to learn that’s not common practice across the board. This was my second birth, and it happened so fast that I didn’t make it to a laboring room (I ended up on a cart in the OR), but the nurses gave my midwife space and authority, so it was all good. One warning to share was that we were told all the recovery rooms were full, so we’d be moved to a private room for free. Then they tried to charge us the next day. So be warned to get it in writing if something similar happens to you!
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Good overall - friendly and knowledgeable staff, quiet floors, but no shared postpartum rooms because of COVID
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I did not think much of my experience at Mount Sinai West. Not a single nurse was anything more than neutral to me the entire time—not in triage, not during delivery, and not in postpartum. Some were actively rude or openly annoyed at me. I need anti anxiety meds before I get IVs and it took them four hours to get them to me from when I asked, and only after I had a panic attack. And they made it clear they thought it was a ridiculous request the entire time. Also, frankly, the hospital was dirty. The one time I took a shower it was just to wash my hair because I couldn't deal with actually washing myself there. I stayed in the shared room and it was fine—everyone was very conscientious to the extent possible with two newborns present. If it had been my first birth, maybe I would have sprung for the super expensive single room.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I gave birth in July and while some pandemic restrictions had been relaxed, there were a lot of protocols in place. In general the staff was great except for one resident who messed up my epidural. It was a little chaotic postpartum but I think that was pandemic-related. For example one night the nursery was closed and another day it was tough to see a lactation consultant. But these were minor things overall.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Great birthing experience overall - I had a complications during labor, and my baby had to spend a few days in the Nicu, but the doctors and nurses were fantastic. The only downside I see to the hospital is the billing system...four months after giving birth and I am still dealing with It! bills from different departments come at different times, some by letter, some by text message, some online...I wish they had a centralized system where to receive and pay everything.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I chose them for the birth of my first based on their now shuttered birthing center (which I didn't end up using), and stayed with them for my second because I couldn't quit my OB, even though it meant commuting to Manhattan. Honestly, it's not the hospital I would choose if I were choosing a hospital, but I had a fine experience there. I had great nurses in L&D and recovery. I ended up in triage a few times with each pregnancy for prenatal scares. Those experiences were mixed. I used a training doula for my first and again for my second (when she was much more experienced), and I would recommend that - especially if it's your first birth. In hindsight, with my second, there was a bit of a bait and switch with my anesthesiologist, and my doula was a calming influence during that.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Meals were surprisingly good. Rooms were cleaned. All the nurses we had during delivery were very nice. Did not feel 'rushed' at all.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  We would definitely deliver at Mount Sinai West again. We had excellent care, including for an unplanned c-section, night in the NICU, and jaundice. The facilities were clean and the NICU is new and gorgeous.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I gave birth to both of my children at Mount Sinai West and had a great experience both times (even during a pandemic). The labor and delivery nurses are incredibly kind and supportive and went above and beyond for me during both of my labors. The postpartum nurses were also quite helpful.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  Great! During covid I couldn’t have felt safer or have experience more amazing care, including a nicu stay.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I would avoid this hospital if possible. At the moment, if you are COVID-free, you will be placed in a shared postpartum room. Odds are high that it will be noisy, so bring your earplugs, eye masks, and sound machines! Ask lots of questions about the tests and procedures you're undergoing, and the drugs you're taking, because that information will not be volunteered. My anesthesiologist tried and failed to install a spinal block THREE TIMES, eventually resulting in a c-section under general anesthesia, which is no one's idea of chill delivery. I was also catheterized four times without sedation, and the latter three times failed! After much weeping, I was able to convince my OB that I could just as effectively pee into a bedpan. In the midst of said weeping, a teaching doctor brought in two medical students to give me an ultrasound, pointing out my internal organs. I felt like a mannequin, not like a human. The only bright spots were the nurses, who uniformly treated me with kindness and understanding. Heroes, all of them.
    Reviewed by 2020Review
    On 12-Aug-2020
    Subject:  Review from the 2020 Birthing Experience Survey
    Comment:  I received wonderful care at Mount Sinai West. I really hate hospitals, having had a past traumatic experience, and was dreading it and anticipating dehumanizing and disempowering treatment. Instead, the doctors and nurses tried hard to follow my birth plan (even as many of the items had to be thrown out the window) and listened to my preferences. Almost everyone was warm and caring, as well as clear in their communication. I never felt disregarded or neglected. Despite being induced and thus being on pitocin, I was able to avoid an epidural, which was my goal, and I appreciated that no one ever pressured me to get one. The biggest downside is that their single recovery rooms are very, very expensive--still, if you can swing it, I really recommend getting one!
    Reviewed by 2019Review
    On 29-Oct-2019
    Subject:  ObGyn who uses ultrasound at checkups
    Comment:  Mt. Sinai West Doctors definitely do. Dr. Bradley is great, but all the doctors in the practice are good. The kicker is the commute.
    Reviewed by 2019Review
    On 08-Aug-2019
    Subject:  Mt. Sinai West v. Cornell
    Comment:  I gave birth at Mt Sinai West in January 2019, and I highly recommend it. I felt I was in very good care the entire time I was there (arrived on a Thursday morning to be induced on my due date due to high amniotic fluid levels, and gave birth at 4am on Friday morning, left on Saturday afternoon). My midwife delivered my baby and was wonderful in coaching me through the pushing. I had a doula present who was also supportive and encouraging. We used the shared recovery room, but I ended up having the room to myself most of the time. My husband went home to sleep after the baby and I were settled in on Friday morning. That was best because he’d been up all night. I really just felt taken care of and supported the entire time. They offered a few newborn care and breastfeeding classes that I wish I’d attended, but honestly I just needed the rest to recover from the labor and delivery.I would recommend Mt Sinai West, and if I have another child I plan to return there. The only problem was getting our Lyft driver to find the entrance!
    Reviewed by 2019Review
    On 08-Aug-2019
    Subject:  Mt. Sinai West v. Cornell
    Comment:  I delivered at Mt. Sinai West a year and a half ago and had a pretty good experience.Re: overcrowding - they did seem to be quite busy. I had a scheduled induction and was originally told to come in at 3 am when it would not be busy. Luckily, my ob told me to call before and because it turned out to be very busy at 3 am I didn't get the ok to come in until 10. Even so, I waited until about 2pm for a bed - understandably, I was not a high priority for beds.Once I got into a room, everything went pretty smoothly. I found all the nurses and specialists to be warm and kind and they listened to me. My ob was also responsive to what I needed and what I told her was working or not working and nobody pushed me to get an epidural but when I was ready for one, I got it very quickly. I was monitored because of the induction but was able to stand up and walk around as long as the monitor stayed on. My ob stayed several hours after her shift until my daughter was born.My post delivery experience was good also. The nurses were competent and friendly and available as needed.I delivered there 12 years ago also when it was Roosevelt and I can say that my experience this time was better. The facility seemed more run down 12 yrs ago.
    Reviewed by 2019Review
    On 08-Aug-2019
    Subject:  Mt. Sinai West v. Cornell
    Comment:  I chose Mt. Sinai West because of their in-hospital birthing center, and chose my OB because she was one of a handful of physicians able to deliver there. But I ultimately risked out of the birthing center because my baby was estimated to be on the larger side (and boy, did that turn out to be true.)I was induced on my due date on the regular L&D floor. The pitocin (and another minor unexpected medical issue) meant that I was confined to the bed and not able to labor sitting/standing/etc. which was disappointing. My Dr. let me give it my all but I ended up delivering by c-section 36 hours later.Things went far from as hoped for, including with a few medical complications (some brought on by the lengthy laboring). But all along the way, I felt I was in extremely good hands. I'd never been admitted to a hospital before and I remember getting emotional thinking about how much care I was being shown by so many people, especially post-partum - it's a vulnerable time!I didn't witness any overcrowding. And, when we checked in to L&D for my induction, the Dr. who ultimately delivered me (an associate from my OB's practice) told me, we're a bit backed up; go have a big meal and come back in two hours! I was so grateful for that because I didn't eat for another several days after that. (I don't remember wanting to eat while in labor but I don't think it would have been encouraged.) I do remember one poor lady yelling at her poor husband in the L&D waiting area saying she felt "very alone here!" so I don't know what that was about but that was not our experience.
    Reviewed by 2019Review
    On 08-Aug-2019
    Subject:  [ANONYMOUS] Mt. Sinai West v. Cornell
    Comment:  I just delivered at Mount Sinai West and had an overall great experience. To the specific question of overcrowding, I didn't experience anything concerning. I was induced so we waited a long while in the triage waiting room but we knew to expect that since I wasn't in active labor. A woman who came in in active labor was taken back into a delivery room quickly. And once I was taken into the back I was put directly into a room.The nurses and staff were overall truly wonderful. There were one or two residents who came through who I didn't love but all of the nurses were exceptionally kind, knowledgeable, and helpful and I felt that I got great care from the doctors during labor and postpartum. I've been hospitalized in a different hospital before and didn't have nearly as positive an experience with the staff.
    Reviewed by 2019Review
    On 29-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  It's nice at Mt Sinai West, but far from PS. (Though my water broke at home and I still had plenty of time to get there.) The team was really great, and I felt well taken care of and informed every step of the way. I was able to get a private room and my husband was able to stay with me and the baby.
    Reviewed by 2019Review
    On 29-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  The birthing room was perfect, and the private room where I stayed for 3 days, was definitely worth the price. Great food for the mother comes with the private room too!
    Reviewed by 2019Review
    On 29-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  Lack of communication with nurses was frustrating. Fairly straight forward birth, so this wasn’t a huge deal, but not sure how I’d feel if there were complications
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  I had a pretty good experience at the hospital. It wasn't luxurious by any means, but I don't think giving birth is ever considered a luxurious experience. My nurses were all truly fantastic. I was a bit disappointed to share a room and how little privacy that came with. I didn't think it wasn't worth the $1200/night to have a private room for the three nights... but if I could choose another hospital where I didn't have to choose/pay extra to have my own room, I would go elsewhere!
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  Nurses were great but I had a bad roommate and found out afterwards I could have asked for a different room
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  We had a great experience with Mount Sinai West (MSW) with both deliveries (2016 and 2018). The birth of my daughter in 2016 was slightly more enjoyable, because we were in the Birthing Center, and had a whole room to ourselves with very attentive nursing staff. In 2018, we didn't get in to the Birthing Center because it was closed. We still had a good experience in the hospital, it just felt more like we were in a hospital. :) All of the nurses were great though, and we had a really good lactation consultant, who helped with some early nursing issues.
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  I liked it. The lactation consultant was excellent, and most of the nurses were really responsive and sweet.
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  I was in a shared room with someone else who had visitors very late and the staff didn't really enforce any limits. They would gently say visiting hours were over but it was a bit frustrating. It was late and I was exhausted and bf-ing on demand.
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  It was fine I guess. I barely interacted with the staff there. Unfortunately, the birthing center was closed that night. The person at the front desk was unfriendly and unhelpful and there were no triage rooms available for maybe 40 minutes (at 3am). Then, once in triage there were no labor rooms available for another 4.5 hours. And the nurse there was unfriendly - this didn't matter, as she only came in a few times to apply the monitor and then remove it. I completely labored in triage and was transferred to a room, where I had my baby 35 minutes later. I was essentially cared for by my midwives, doula and husband - and I wouldn't want it any different. The postpartum ward was fine - it turned out sharing a room wasn't the end of the world, especially since I only spent 24 hours there.
    Reviewed by 2019Review
    On 22-Mar-2019
    Subject:  2019 Birth Survey
    Comment:  Excellent! The hospital didn't seem very nice at first (it is somewhat dated), but the care was excellent. Labor and delivery room was very nice, the L&D nurses amazing, and the private room, although expensive, totally worth it. My husband could stay with me and all of the nurses and doctors were excellent. Lactation consultants were a little aggressive, but next time I will choose to ignore them!
    Reviewed by 2018Review
    On 13-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  Great! Though the night nurses were way better than the day nurses. Loved those night nurses! The hospital was not as nice as Mt Sinai North, but it had heart!
    Reviewed by 2018Review
    On 13-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  Perfectly fine! It's not the Ritz but the nurses were lovely and my birth experience was uneventful (which is all you can hope for!).
    Reviewed by 2018Review
    On 13-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  I was very happy at Mount Sinai West. I was induced and was told to come in at 8:00 am. Fortunately, my doula told me to call first before going in to make sure there was a bed for me. I called at 7:00 am and was told there was no space and they would call me to let me know when there was room. By 10:30 I still hadn't heard from them so I called and was told there still wasn't room, they had my name on a list and would call. I got a call at 3:30pm to come in. Once there, everyone was very kind. During my labor, nobody was really around and it was just my husband and I laboring in the room. I did end up getting an epidural. The anesthesiologist and her team were amazing. Dr. Paka delivered my baby and the nurse that was on call at the time was truly a godsend. My daughter needed emergency surgery on day 2. Mt Sinai West does not have pediatric surgery in the building. She needed to be transferred crosstown to Mt Sinai East into the NICU and to have surgery. The team at Mt Sinai East were truly incredible. The NICU was amazing and I just felt like my daughter was in really good hands. She spent 3 weeks there and is now at home happy and healthy as can be.
    Reviewed by 2018Review
    On 13-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  I had a complicated birth and got excellent care.
    Reviewed by 2018Review
    On 13-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  We had a pretty good experience overall. I loved my delivery doctors, for sure, and we were taken great care of throughout the entire time. My one complaint or issue was the discharge process. Somehow the birth certificate information was neglected, and we had a short window (once we were already home) to send in paperwork. Long story short, make sure everything has been truly taken care of!
    Reviewed by 2018Review
    On 09-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  I felt like their stance for a natural birth is more of a selling attraction than actuality since their merger with Mt. Sinai east. Everyone I know that went there recently has been induced or had a csection. They had us pay for the birthing center class when I later found out it had been closed for months and later closed permanently. The l&d rooms were small, dark with dirty tubs and no wireless monitoring. The l&d nurses were rude, absent and failed to increase my pitocin on schedule. The obs had few recommendations or patience when my induction was slow to progress in 36hrs, which I later learned is not unusual or a bad sign for first-time moms. The ob (Kanos) went above and beyond to try to accommodate my request for a gentle csection even though it clearly wasn’t the norm. The private rooms and food were very good but expensive. My baby was never separated from my partner or me per our wished. The maternity ward nurses were lovely but didn’t coordinate their checks and interrupted us all night. I felt pressured to feed my baby formula in order to get discharged, and the lactation consultants were useless. I had to immediately find lactation support at home. They did support my wish for an early discharge.
    Reviewed by 2018Review
    On 09-Nov-2018
    Subject:  2018 Birth Survey
    Comment:  "I absolutely loved Mount Sinai West (formerly Roosevelt Hospital). I basically was looking for a place that makes it feel like you are having a home birth and that is what they would have provided if circumstances had been slightly different. The Birthing Center is lovely and the nurses were (almost) universally great. They treated me and my wife like reasonable humans and some were even funny! I didn't end up delivering in the Birthing Center because the baby came too fast and had some meconium (almost delivered in triage!). But since I had been registered as a Birth Center patient they treated us as such. No IV, no pushing for extra procedures, tests etc. We did treat ourselves to a private room after the birth and it was so worth it for us. My wife could sleep in the extra bed, our family could come and go and the food service was actually quite good!I had also had to go to Mt. Sinai for some complications early in my pregnancy and everyone I worked with was respectful and kind and listened to what I had to say.I have heard that they are closing the birthing center at Mt. Sinai West, at least for awhile, but that they still plan on offering Birth Center style deliveries for those who want them. I'm not exactly sure what that means. I think its worth investigating though. We just had a great experience there."
    Reviewed by 2017Review
    On 24-Dec-2017
    Subject:  Mount Sinai West Review
    Comment:  I had a great experience at Mount Sinai West. I had a hard & long birth and the entire staff there was so helpful and friendly throughout my time there. I had an unplanned c-section and things went so smoothly. The care was constant and the nursing staff is amazing. I had so many questions and someone always came to answer them quickly. The lactation support is wonderful. I had 3 in room visits. Also the newborn photos were so adorable. I could not have been happier with them. I didn't want to leave after my three day stay. After the birth I had, we got a private room, which we weren't necessarily planning on but it was just what we needed at the time. It is expensive but it's the same price as every hospital in NYC. We had no issues getting the room. Also I was nervous letting my baby go to the nursery but realized upon checking out that he had 4 tags on him, one on each leg and arm, so there was going to be no issues mixing him up. They also have a very good system - any time you leave or accept your baby you have to verbally say the code only you and your baby have that matches. This made me feel so comfortable handing him away so I could sleep for an hour of two. The nursing staff from Labor and Delivery to Postpartum were all top notch. I felt so lucky. My friend is giving birth here soon and I'm excited to go back and say hi to everyone. Also I originally choose this hospital for the Birthing Center, but the spent all my time on the regular L&D floor. The epidural was easy (painless) and worth it in the end for me. The anesthesiologist was so so calming and walked me through every step. He was one of my favorite people at the hospital. One more thing - just visited my friend at NYU and the postpartum rooms are much larger at MSW.
    Reviewed by 2017Review
    On 09-Dec-2017
    Subject:  Review submitted via the PSP Birth Survey
    Comment:  Happy with my experience and care.Based on a 10/9/17 birthing experience.
    Reviewed by 2017Review
    On 09-Dec-2017
    Subject:  Review submitted via the PSP Birth Survey
    Comment:  I had a good experience. The nurses were excellent.Based on a August 2017 birthing experience.
    Reviewed by 2017Review
    On 09-Dec-2017
    Subject:  Review submitted via the PSP Birth Survey
    Comment:  I loved my experience at Mount Sinai West. The nurses were kind and friendly and the facilities were very clean and warm. They had no open rooms though so I had to deliver in the Operating Room, which was not ideal.Based on a September 2017 birthing experience.
    Reviewed by 2017Review
    On 09-Dec-2017
    Subject:  Review submitted via the PSP Birth Survey
    Comment:  I found the hospital to be helpful, efficient, and pleasant. My experience was stellar. I only wish the private room was less expensive; felt very exclusive but all necessary to have my husband stay overnight.Based on a September 2017 birthing experience.
    Reviewed by 2017Review
    On 16-Sep-2017
    Subject:  Review submitted via the PSP Birth Survey
    Comment:  I had a fantastic experience here. I came in at 7am on a Sunday in active labor, and didn't step foot in the triage room--was taken straight back to an exam room, and once they determined that I was 3cm dilated, was then moved to a L&D room. I had an epidural within an hour of stepping foot in the hospital. I had wonderful care throughout my labor. There was meconium in my water when it broke, and a pediatrician was waiting next to my bed as I delivered so he could clear her lungs the second she was born. It also felt reassuring to know that there was a NICU in the building. We were fortunately able to secure a private room, which was well worth the money (and we did not have a lot of extra $$ to be throwing around.) One caveat to this otherwise stellar review--I had an exam at the same hospital two days prior going into labor, and ended up waiting in the triage room for 6 hours to get hooked up to an IV. Pregnant women with scheduled c-sections were waiting just as long. It was evidently an especially busy day/time, but still--I was terrified to go back and deliver there. I was lucky to have the complete opposite experience with my delivery.Based on a April 2017 birthing experience
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